Do you have a talent and passion for technology? Are you curious on finding new improved ways of doing things? NEPCon is currently looking for a:
System administrator with analytical skills
About the position: NEPCon implemented a cloud-based customer relationship management (CRM) system approximately 3 years ago, based on the SalesForce platform, which serves as our primary working tool in our virtual network of colleagues around the globe. NEPCon is currently looking to hire a System administrator to join our talented IT team to help us continue to develop the functionalities of our SalesForce system, in order to help our organisation find smarter and more efficient ways of working.
NEPCon is currently experience a phase of high growth in both numbers of clients, projects, and staff. You will have the opportunity to use your outstanding organisational and communication skills, alongside your experience in data management, to help the NEPCon management team ensure that our working tools can support our organisational growth in an optimal manner.
This position will support the entire NEPCon global organisation in daily user support as well as system/process development. Given that we rely on a virtual network, our IT team is a crucial service function of the organization. And NEPCon staff loves their IT team – they regularly receive top marks in our staff satisfaction surveys!
Developing critical new functions in SalesForce, including:
o Build in financial and project management functions
o Build portal for clients and external stakeholders
o Developing and testing solutions to ensure readiness for their integration into the existing platform
o Managing and implementing plans for organisational roll-out of each new development
o Delivering training (online or in-person) as required to ensure users ability to work with new functions
Data integrity – designing and completing procedures to ensure integrity of all data entered into SalesForce
Reports and analysis – performing critical analysis for a variety of stakeholders across the organisation, including the Executive Director, senior management team, service managers and headquarters functions managers (such as finance, communications, quality management, human resources, project administration, fundraising, etc.). Importantly, this work also includes generally keeping up to date with current trends in SalesForce development and data management, and identifying opportunities to enhance and streamline NEPCon’s collection, retention and reporting of data.
Security – ensuring the system is robust and secure and that data access is strictly controlled, and that potential risks are identified.
Helping to implement the day-today running and operations of the SalesForce system, including:
o Administration – setting up users, maintaining documentation and procedures, etc.
o User support – handling user queries and ensuring efficient use of the system
o Training – preparing and delivering training as needed, including during NEPCon’s monthly staff webinars, and producing how-to videos to be stored in the SalesForce library for users to access on demand as needed
Ad hoc project work – implementing other special projects as may be required
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About NEPCon: NEPCon is a mission-driven organisation working to ensure responsible use of natural resources worldwide. Our core activity areas are certification, capacity building and environmental projects in forestry, wood processing and agricultural sectors. NEPCon has engaged in sustainability services, working with well-recognized certification schemes such as FSC, PEFC, and Sustainable Biomass Partnership (SBP). Headquartered in Denmark, NEPCon has 100+ staff located around Europe, Russia, U.S., Australia and Asia. For further information visit www.nepcon.org